General information Career area Deposits Products & Marketing
Work Location(s) 601 S. Tryon Street, NC
Remote? No
Ref # 22525
Posted Date 07-15-26
Working time Full time
Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity In office role, hybrid schedule, Ally work location is Charlotte NC
The Consumer Bank is accelerating the adoption of Artificial Intelligence to improve customer experiences, create operating leverage, strengthen risk management, and unlock new sources of business value. We are seeking a Director, AI Strategy and Use Case Management to serve as the day-to-day leader for the Consumer Bank AI portfolio.
This role will partner closely with Consumer Bank leadership, Product, Technology, Data, Analytics, Operations, Risk, Compliance, and other partners to convert strategic priorities into a disciplined portfolio of AI-enabled use cases. The Director will manage intake, prioritization, operating routines, delivery oversight, governance, and value realization across the portfolio.
The successful candidate will be a strong operator who can bring structure to ambiguity, coordinate across complex stakeholder groups, and keep high-value AI initiatives moving from concept through experimentation, implementation, and scale. The role will contribute to AI strategy development, but its primary focus is execution, portfolio management, and measurable business outcomes.
The Work Itself AI Portfolio and Use Case Management - Manage the Consumer Bank AI use case portfolio and maintain a clear view of active, pending, and emerging opportunities.
- Partner with business leaders to identify AI opportunities aligned with customer needs, operational priorities, risk objectives, and product goals.
- Establish and run a standardized intake, evaluation, sizing, and prioritization process for AI use cases.
- Evaluate opportunities based on business value, customer impact, feasibility, risk, data readiness, technology readiness, and implementation complexity.
- Maintain a multi-quarter roadmap of prioritized AI initiatives, dependencies, decisions, and expected outcomes.
- Prepare materials for portfolio reviews, leadership discussions, funding decisions, and prioritization tradeoffs.
Use Case Execution and Delivery Oversight - Coordinate across Product, Technology, Data Science, Analytics, Operations, and business teams to move use cases from idea through experimentation, pilot, deployment, and scale.
- Drive clarity on initiative objectives, business owners, success metrics, scope, milestones, dependencies, and decision points.
- Monitor progress across the AI portfolio, identify delivery risks, and escalate issues requiring leadership attention.
- Help teams align on reusable capabilities, common delivery patterns, and implementation playbooks where appropriate.
- Support the transition of successful experiments into durable operating models, production capabilities, and business routines.
Governance, Measurement, and Value Realization - Establish operating routines that provide transparency into portfolio health, delivery status, risks, decisions, and realized business value.
- Develop portfolio reporting, scorecards, dashboards, and executive-ready updates for Consumer Bank leadership.
- Define success metrics and value realization approaches for major AI initiatives, including adoption, efficiency, revenue, risk, customer, and operational outcomes as appropriate.
- Partner with Risk, Compliance, Legal, Security, Model Governance, and Technology partners to ensure responsible AI expectations are incorporated into the delivery lifecycle.
- Maintain accountability for benefits tracking and post-implementation learning across the AI portfolio.
Strategy Enablement - Support Consumer Bank leadership in refining AI priorities by providing portfolio insights, use case analysis, market context, and execution considerations.
- Translate senior leadership direction into practical roadmaps, operating plans, and measurable delivery plans.
- Identify patterns across use cases that may influence future strategic priorities, capability investments, governance needs, or organizational readiness.
- Help ensure AI work remains focused on business outcomes rather than technology experimentation for its own sake.
Organizational Enablement and Change Leadership - Build strong working relationships across business, product, technology, operations, analytics, data, and risk teams.
- Promote a culture of experimentation, learning, responsible innovation, and outcome-based delivery.
- Support communication, stakeholder alignment, and change management for AI-enabled capabilities.
- Help increase organizational understanding of how AI can be applied responsibly to solve priority business problems.
The Skills You Bring Minimum Qualifications - 9+ years of relevant experience or equivalent combination of education and experience
- High school Diploma or GED equivalent
Preferred Qualifications- Bachelor's degree in related field strongly preferred, advanced degree preferred.
- 7+ years of experience in strategy and operations, product management, portfolio management, program management, consulting, business transformation, digital transformation, technology management, analytics, or a related discipline.
- 7+ years experience in banking, financial services, fintech, payments, or another regulated industry.
- 7+ years leadership experience preferred.
- Experience working with technology, data science, product, operations, risk, and business teams in a matrixed environment.
- Demonstrated experience leading complex cross-functional initiatives from concept through execution.
- Strong business acumen with the ability to connect use cases to measurable customer, financial, operational, or risk outcomes.
- Experience building business cases, prioritization frameworks, roadmaps, executive reporting, and portfolio governance routines.
- Practical understanding of AI, machine learning, generative AI, automation, advanced analytics, or digital transformation concepts.
- Exceptional written and verbal communication skills, including the ability to create executive-ready materials.
- Strong stakeholder management skills and ability to influence without direct authority.
- Ability to operate in ambiguity, create structure, and drive accountability across multiple teams.
#LI-Hybrid
How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range : $125000 - $190000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.