LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
Own end-to-end service delivery for a large, high-volume Member Engagement organization, driving results across member satisfaction, quality, productivity, and cost efficiency
Set clear goals, operating rhythms, and accountability across the organization, using data, member feedback, and operational insights to guide decisions and improvements
Champion a consistent, easy, and personal member experience aligned with LendingClub’s service principles, partnering cross-functionally to reduce friction in member journeys
Lead, coach, and develop a team of people leaders and frontline managers, fostering an inclusive, high-engagement culture grounded in performance and development
Support the responsible adoption of AI-enabled tools and new capabilities to improve service outcomes while balancing risk, compliance, and member trust
Collaborate closely with Product, Engineering, Risk, Compliance, and Operations partners, representing Member Engagement Operations in service strategy and experience discussions
10+ years of progressive experience in contact center or customer service operations within financial services, lending, or another highly regulated industry
5+ years of experience leading 50+ employees in a high-volume contact center or large customer service organization
Bachelor’s degree in a related field; or equivalent practical experience
Demonstrated success improving service performance while introducing new tools, processes, or capabilities
Strong operational judgment with the ability to balance innovation, compliance, risk management, and member trust
Proven ability to influence and partner effectively within a matrixed organization
Experience working with AI-enabled service tools or advanced analytics in a contact center environment is preferred
Lehi, Utah
The above location is an eligible office for this role. This location has been determined to foster in-person collaboration with this role’s team and related business lines. LendingClub utilizes a hybrid work model, with teams in-office Tuesday, Wednesday, and Thursday. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation assistance based on job level.
Primarily Mountain Time (MT).
While this position will primarily work local hours, LendingClub is headquartered in Pacific Time. The ideal candidate will be flexible working across time zones when needed.
As needed travel to LendingClub offices and other locations.
The target base salary range for this position is $130,000 – $160,000. The base salary will be determined by job-related knowledge, experience, education, skills, and location. Base salary is one component of LendingClub’s Total Rewards package, which may also include long-term incentives (equity) and an annual bonus based on company and individual performance.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart — and we treat our employees the same way. LendingClub offers a competitive benefits package that includes medical, dental, and vision coverage for employees and their families, a 401(k) match, health and wellness programs, flexible time off for salaried employees, up to 16 weeks of paid parental leave, and more.
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.