OpenAI
San Francisco, CA, USA
About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We strive to reduce friction across the customer journey by harnessing the power of AI and LLMs. Our focus is on building knowledge-driven systems that reduce the need for direct customer support interactions, optimizing both self-service and automated solutions. By joining our team, you'll collaborate with forward-thinking professionals committed to continually improve and evolve the customer experience. About the Role As a...