Tyson
Springdale, AR, USA
Job Details: HOURS 1:30pm to 10pm MUST SIT IN DAKOTA CITY NO REMOTE WORK Job Profile Summary: This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership. Key Responsibilities: Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes,...