Piper Companies
Durham, NC
Piper Companies is seeking an Call/Contact Center Manager to support a growing organization within the insurance and financial services industry. The Call/Contact Center Manager role is ideal for a hands-on leader who has previously or is currently managing a team within a call center or a contact center. The Call/Contact Center Manager is a direct placement with the company and has an onsite requirement of three days per week in Durham, North Carolina. Responsibilities of the Call/Contact Center Manager: Oversee day-to-day operations across New Business, Premium Remittance, Licensing/Commissions, Client Support, Producer Support, and Claims Supervise and coach department leaders, driving performance, engagement, and accountability Act as an operations subject matter expert, recommending process improvements and best practices Develop and monitor metrics related to turnaround time, volume, accuracy, and quality Manage escalated issues to resolution, ensuring strong...