Piper Companies
Durham, NC
Piper Companies is seeking a Director of Operations to join a growing organization within the insurance and financial services industry for a permanent onsite position in Durham, NC. The Director of Operations will oversee multiple operational teams, drive service excellence, lead process improvements, and develop frontline leaders while ensuring an exceptional customer and partner experience. Responsibilities of the Director of Operations include: • Lead daily operations across client services, producer support, new business processing, commissions, licensing, and claims functions. • Develop and monitor operational metrics while identifying opportunities to improve efficiency, accuracy, and service levels. • Partner with leadership teams to resolve escalated issues, streamline workflows, and enhance the overall customer experience. • Coach and mentor managers, establish performance expectations, and support employee growth and engagement initiatives. • Oversee operational...