Oak Ridge National Laboratory
Oak Ridge, TN, USA
Requisition Id 15778 Overview: We're hiring a User Support Specialist who will be responsible for Tier 1 desktop support. This position is in the Support Services & Isolated Environments Group in the Research Computing Services Division, in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL). Major Duties/Responsibilities: Provide Tier 1 Desktop Support paired with basic Windows Systems Administration. Provide video conferencing support. Install, configure, and maintain Windows desktop systems both thin and thick clients, Storage, and familiarity with VMWare thin client deployments. Ensure the secure and effective operation of computing systems through compliance with ORNL classified procedures, IT Internal Operating Procedures, and Cyber Security best techniques. Work with other technicians to resolve hardware and software issues. Maintain documentation/notes on software and hardware builds and installs. Deliver ORNL's...