Oak Ridge National Laboratory
Oak Ridge, TN
Requisition Id 17297 An active TS, Q, or TS/SCI clearance is required for consideration. Overview: The Field Intelligence Operations Division in the National Security Sciences Directorate at the Oak Ridge National Laboratory is seeking qualified applicants for Tier 1 User Support Specialist to join the Classified Compute & Advanced Platforms Group. This team exists to provide compute and storage infrastructure for the enterprise operations of highly secure spaces, as well as a 24/7 monitoring operation for the Critical Systems within a classified environment. As part of a team supporting critical mission requirements 24/7/365, the position will require shift work. The Classified Compute User Support Specialist serves as the first point of contact for hardware, software, and account issues; triage, log, and resolve or escalate tickets. Major Duties/Responsibilities: Help Desk & Support: Provide Tier 1 problem identification, diagnosis, and resolution for...