Gold's Gym
Charlotte, NC, USA
Benefits: 401(k) Bonus based on performance Employee discounts Health insurance Paid time off Position Summary The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management. Primary Responsibilities Leadership and Culture • Set the tone for a professional, energetic, and welcoming front desk environment. • Lead by example in all member, guest, and staff interactions. • Create a culture of accountability, urgency, and performance. • Build strong member relationships and deliver a consistent club experience. Front Desk Operations • Ensure smooth and efficient check-in processes at all times. • Maintain a clean, organized, and professional front desk area. • Resolve member concerns promptly and escalate issues when needed. • Ensure policies...