DHRM
Buchanan, VA, USA
Title: Customer Contact Center Representative
State Role Title: Admin and Office Spec III
Hiring Range: $18.24 per hour
Pay Band: 3
Agency: Virginia Employment Commission
Location: VANSANT CCC
Agency Website: https://www.vec.virginia.gov/
Recruitment Type: General Public - G
Job Duties
Working in a fast paced Call Center, professionally respond to calls and e-mail requests from claimants, employers, staff, the public and other interested parties regarding unemployment insurance (UI) benefits and other related services (e.g., job service and training) in accordance with established guidelines. Utilize appropriate systems guides, interview techniques, and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that “first pay” and timeliness goals are met and claimants receive entitled benefits. Extensively use automated systems to review, enter, update...