Idaho Housing and Finance Association
Boise, ID
WE ARE HIRING! We are seeking a dedicated and experienced Mortgage Operations Manager to join our team. This role will oversee daily operations for the retail & broker channel, ensuring compliance, and high-quality mortgage processing from application through closing. This position is responsible for supervising staff and maintaining strong broker relationships through effective communication, issue resolution, and consistent service level. Relocation Assistance Available! In This Role, You Will: Supervise and support mortgage operations staff, including underwriters, processors, and closers, ensuring balanced workloads and timely loan progression Monitor pipeline reports to ensure SLAs, rate lock expirations, and closing deadlines are met Ensure compliance with federal, state, and investor guidelines (including TRID, RESPA, TILA, FHA, VA, Fannie Mae, Freddie Mac) Monitor workflow and implement process improvements to enhance operational efficiency Provide...