Duncan Aviation
Provo, UT, USA
The Flight Desk Team Leader supervises the day-to-day activities of team members, and provides leadership by creating a team atmosphere where members are challenged to provide superior customer service while promoting safety. In addition, this position performs all duties of a Customer Service Representative; interacts with customers to create and foster long-term meaningful relationships; assists with implementing and overseeing marketing programs and actively promotes various FBO Services; researches and resolves issues concerning Customer Service; and acts as a positive role model by mentoring team members, and supporting company and departmental decisions. Essential Job Functions Supervises day-to-day activities of team members by scheduling and assigning work. Assists with training FBO Service team members in the daily operations and promotes Duncan culture in the working environment. Holds team members accountable to Duncan approved policies and procedures include...