Job Description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
***This position is based out of The Woodlands, TX, New Orleans, LA, Little Rock, AR, West Monroe, LA or Jackson, MS. Those outside of these areas would be required to relocate. Relocation assistance and sponsorship is not available for this posting.***
JOB SUMMARY/PURPOSE
As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our performance reporting strategy, focusing on the development, improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g., incident management, asset management, CMDB, change management, etc.)
JOB DUTIES/RESPONSIBILITIES
Utilize Microsoft Power BI, Power Automate, and/or Power Apps to collect and analyze performance data
Develop, maintain, and produce operational and strategic reports and dashboards to measure and visualize KPIs.
Consistently validate and review metrics and reporting for accuracy, identifying opportunities for continuous improvement
Track and analyze performance, process adherence and compliance against performance targets
Lead ideation and requirement specification of reporting and other ITSM capabilities
Work closely with process owners and delivery teams to support continuous improvement through data driven analysis
Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions
Additional Qualifications/Responsibilities
IT Specialist I - III
Location: New Orleans, Louisiana, United States
Company: Entergy
Job Title: IT Specialist I - III
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
***This position is based out of The Woodlands, TX, New Orleans, LA, Little Rock, AR, West Monroe, LA or Jackson, MS. Those outside of these areas would be required to relocate. Relocation assistance and sponsorship is not available for this posting.***
JOB SUMMARY/PURPOSE
As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our performance reporting strategy, focusing on the development, improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g., incident management, asset management, CMDB, change management, etc.)
JOB DUTIES/RESPONSIBILITIES
Utilize Microsoft Power BI, Power Automate, and/or Power Apps to collect and analyze performance data
Develop, maintain, and produce operational and strategic reports and dashboards to measure and visualize KPIs.
Consistently validate and review metrics and reporting for accuracy, identifying opportunities for continuous improvement
Track and analyze performance, process adherence and compliance against performance targets
Lead ideation and requirement specification of reporting and other ITSM capabilities
Work closely with process owners and delivery teams to support continuous improvement through data driven analysis
Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions
MINIMUM REQUIREMENTS
Minimum education and experience required of the position:
Bachelor's degree in computer science, MIS, or business-related field and 1+ years of relevant experience is required, or in lieu of a degree 3+ years of relevant experience is required.
Minimum knowledge, skills and abilities required of the position:
Experience with data analytics and data visualization tools such as Power BI
Analytic and problem-solving skills with good written and verbal communication skills
Ability to work both independently and as part of a team
Strong customer centric orientation with the ability to work effectively across teams
Attention to details, ability to multitask, and effective time management skills
Strong analytical skills, including the ability to analyze large datasets and identify trends
A strong understanding of ITSM processes Incident, Problem, Change, Request, etc.
Desired knowledge, skills, and abilities:
MySQL or Oracle database experience
Previous experience with R, Python, SAS, SPARK, etc.
Proven experience leveraging technologies, processes, and applications to analyze data
Any certificates, licenses, etc. required of the position:
ServiceNow or ITIL certifications are a plus.
Primary Location: Louisiana-New Orleans Louisiana : New Orleans Arkansas : Little Rock Mississippi : Jackson Texas : Woodlands
Job Function: Corporate
FLSA Status: Professional
Relocation Option:
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Travel Percentage:Up to 25%