Job Description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 9:30 AM
Work End Time: 6:00 PM
With assistance, the Components Customer Account Representative I supports customers, satellite and shop team members by responding to requests or inquiries regarding Duncan Aviation component repair and overhaul services. In addition, this position proactively updates status of customer send-in units; generates, processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); and coordinates shipment of completed units and/or loaners.
Essential Job Functions
Processes incoming calls and accurately quotes average repair and turn times.
Is familiar with personnel and functions of each repair team capability.
Able to support customer questions with assistance from others.
Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop, and material services departments of AOG or expedited units.
Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers' requests.
Monitors and updates work orders (i.e. verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice, etc.). Estimates, quotes, schedules, bills prepared work orders, collects payment, and ships units.
Performs other duties as assigned by management.
Additional Qualifications/Responsibilities
Job Specific Requirements
Licenses/Certificates: Must have a valid Driver's License and an acceptable driving record
Attendance: Regularly scheduled attendance required
Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
Environmental: Tolerates working in a noisy environment
Education and Experience
High School graduate or equivalent required
Business courses at a college level preferred
Customer service or aviation related service experience preferred
Available Benefits
Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
Plan for your medical needs with a Health Savings Account (employer and employee contributions).
Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
Enjoy Duncan Aviation's On-Site Fitness & Health Clinics at the MRO locations
Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.