Quality Engineer 1

Job Description

Key Responsibilities

• Own end-to-end management of zero-mile claims from notification through closure.
• Lead immediate containment actions to prevent further outflow at OEM and internal facilities.
• Perform data-driven validation of claims, including returned part analysis and NTF assessments.
• Lead structured root cause analysis and corrective action development.
• Coordinate cross-functional teams to implement and verify countermeasures.
• Act as primary OEM interface for zero-mile claim discussions, audits, and follow-up.
• Support claim disputes and cost reduction through technical justification.
• Track and report claim trends, recurrence risk, and countermeasure effectiveness.
• Drive prevention activities and deploy lessons learned (Yokoten).

Required Qualifications

• Bachelor's degree in engineering or related discipline.
• 3+ years of Quality Engineering experience in automotive manufacturing.
• Experience managing zero-mile or customer warranty claims.
• Strong knowledge of IATF 16949, OEM requirements, and problem-solving methodologies.
• Strong cross-functional leadership and customer communication skills.

Preferred Qualifications

• Multi-OEM support experience (Honda, Toyota, Subaru GM, Ford, Stellantis).
• Experience with OEM scorecards, and claim dispute processes.
• New model launch or process change quality risk experience.

Key Performance Indicators (KPIs)

• Zero-mile claim volume and recurrence rate.
• OEM response timeliness.
• Claim dispute success rate.
• Corrective action closure effectiveness.
• OEM quality scorecard performance.

Benefits Summary:

• Medical, Dental, Vision, Prescription Drug plans
• 401K with 4% Company Match
• Vacation/PTO and 13 Paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs
• Company provided Life, Disability, ADD and Business Travel Insurance
• Various No Cost Wellness & Chronic Condition Management Programs
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
• Tuition Reimbursement
• Career Development and Ongoing Training
• Employee Assistance Program
• Employee Spotlight and Recognition Program
• Volunteer Opportunities
• Onsite Fitness Center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite Health Clinic and Pharmacy (vary by location)

Candidates residing 50+ miles from the work location are eligible for relocation assistance.

Annual Salary: $70,000 - $88,000