Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.COMPENSATION INFORMATIONThe salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Senior Stakeholder Experience Specialist | Pay Range: $87,950.00 - $112,190.00
Stakeholder Experience Specialist II | Pay Range: $70,320.00 - $87,890.00
Join our Stakeholder Relations Team!Do you have system administrator and technical support experience? Do you also have Salesforce admin or developer experience? This is a great opportunity to jump into a position with a growing and evolving use of Salesforce that will give you the freedom to be creative while supporting business needs and enhancing stakeholder experiences.
We're looking for a
Stakeholder Experience Specialist to join our Stakeholder Relations team and play a key role in managing the technical tools, systems, and support services that help us engage effectively with both internal and external stakeholders.
This role combines system administration, process improvement, and exceptional customer service. You'll be the go-to person for IT-related issues within the department and will serve as the main liaison between Stakeholder Relations and SPP's IT teams. Your efforts will help improve compliance processes, increase operational efficiency, and elevate the stakeholder experience.
What You'll Do- Partner with department staff and leadership to identify stakeholder concerns, analyze issues, and recommend effective solutions related to SPP systems, tools, and processes
- Monitor and analyze stakeholder trends across SPP using available tools and reporting data to help drive proactive issue resolution and service improvements
- Provide advanced technical support and guidance for SPP systems, applications, and operational processes
- Manage and facilitate stakeholder inquiries from intake through resolution, ensuring timely communication and follow-up throughout the process
- Collaborate with subject matter experts and internal departments to resolve complex issues and ensure stakeholders receive accurate and prompt support
- Keep internal teams informed of IT-related schedules, system impacts, process changes, and issue resolutions that may affect stakeholders or operations
- Escalate unresolved or high-impact concerns to leadership when necessary to support timely resolution and stakeholder satisfaction
- Create and analyze reports from existing data to identify opportunities for stakeholder enhancements, operational improvements, and service optimization
- Maintain a broad understanding of SPP's functional areas and business operations to effectively coordinate across teams and resolve stakeholder concerns
- Accurately maintain and update stakeholder and customer-related data within internal systems and databases
- Lead and support innovative process improvements and continuous improvement initiatives within the Stakeholder Relations team
- Support departmental compliance efforts by adhering to assigned SOC1 controls and ensuring control activities are completed appropriately
- Understand and comply with all applicable SPP policies, procedures, and operational standards
To be successful in the role we're looking for:Education Requirements: - Bachelor's degree, preferably in a business-related field; or six (6) years of job related work experience may be considered in lieu of educational requirement
Experience Requirements: - Senior: Six (6) years of job-related experience
- Levell II: Three (3) years of job-related experience
- Strong written and oral communication skills
- Strong interpersonal skills, specifically demonstrated in a customer service role
- Strong computer skills, specifically with Microsoft Office products and database applications
- Strong problem-solving abilities
- Demonstrated system administration experience
Preferred:- Salesforce administration development experience
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type, Location, and Hours:This is a full-time, hybrid onsite position located in Little Rock, Arkansas. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed
Travel Requirement:- This position requires minimal travel (approximately 15%).
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.