Lead Change Management Consultant

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, May 18, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary:

The Lead Change Management Consultant manages all aspects of change on a single complex project, transformational effort or across multiple initiatives within a program. This position is accountable to business leaders for delivering business outcomes that are dependent on people adopting solutions successfully.

• Defines and delivers robust change management strategies, approaches and plans for multiple engagements that can cross functional boundaries
• Applies Prosci methodology, tools and approaches to internal client team members, providing coaching on usage as needed; uses instruments and tools to describe and plan change impacts on multiple engagements and customizes approach and methodology based on previous change impacts and prior experience
• Determines contributing factors to strong sponsorship, coaches and supports sponsors on expected behaviors and becomes primary contact for sponsors
• Executes and manages change management scope for large scale programs and projects, including sponsorship, coaching, communications, training and resistance management plans
• Articulates, envisions and creates desired patterns in human dynamics (behaviors, mindsets and culture)
• Integrates change management with project management and influences successful mitigation strategies
• Develops organizational best practices
• Integrates success measures, metrics and monitoring across multiple initiatives in a program

Responsibilities:

• Develops change management programs to solve complex business group or company issues. Finds innovative solutions.
• Coaches and advises sponsors
• Anticipates internal and/or external business challenges and needs.
• Provides advice and technical expertise to other organizations/groups and/or executive management in the area of change management.

Required/Basic Qualifications

• Bachelor's degree
• In addition to required degree, six (6) or more years related work experience
• In lieu of Bachelor's degree(s) AND six (6) or more years related work experience listed above, High School/GED AND ten (10) or more years related work experience

Desired Qualifications:

• Experience leading enterprise-level change management across complex programs or portfolios, aligning priorities across multiple initiatives
• Deep expertise in defining and overseeing end-to-end change strategies and core deliverables at scale (impact assessments, stakeholder strategies, communications, and engagement planning) across diverse business and technology efforts
• Experience shaping and delivering change management for enterprise technology platforms (e.g., SAP, Salesforce, Mobile/Web apps) with a focus on integrated, cross-functional adoption strategies
• Ability to translate complex change into clear, cohesive narratives and executive-level communications, including development of presentations and materials using tools such as PowerPoint, SharePoint and Copilot
• Experience establishing or operating within enterprise intake, governance, and operating models, including standardizing tools, frameworks, and approaches to scale change management across a portfolio
• Proven ability to anticipate, assess, and proactively manage stakeholder resistance, leveraging data, feedback, and targeted engagement strategies to mitigate risk and drive sustained adoption
• Understanding of change management within a customer-focused utility environment, including regulatory, jurisdictional and front-line impacts
• Familiarity with emerging AI technologies supporting call center operations (e.g., AI copilots, virtual assistants, or automation tools) and ability to drive adoption and behavior change for front-line users
• Experience working with agile teams/Jira, approaches and tools (moved from preferred)
• Strong ability to create executive-level presentations and visually compelling materials to communicate change

Additional Preferred Qualifications

• Demonstrated strong leadership skills: negotiation, conflict management skills, influencing skills, ability to give and receive positive and constructive feedback
• Demonstrated ability to communicate a vision and obtain buy-in
• Ability to adapt and changes as business needs change
• Ability to manage multiple tasks in a fast-paced environment
• Experience providing oversight to contingent workers
• Competency in one or more complementary disciplines such as project management, Agile, innovation, design thinking, customer experience, training, communication, digital transformation
• Experience in supplier contract management
• Comfort with complexity, ambiguity and change

Working Conditions

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements

Relocation Assistance Provided (as applicable)
No

Represented/Union Position
No

Visa Sponsored Position
NoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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