Aufgaben About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
Benefits
When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life
As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one:
Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
- $6k for undergraduate
- $8k for graduate
Job Overview:
This position is the primary owner of Case360 responsible for business support and as subject matter expert and system administrator. This system is used by Employee Lease, Fraud and Funding for paper contracts and eContracting, so this position is required to be knowledgeable about and to support functions and to help drive digitalization efforts. The responsibilities include the monitoring and facilitation of system enhancements including documentation and testing and any new system development and to work with the vendors to help drive forward change. This includes ensuring that UAT and post-production validation are successfully completed on schedule following any scheduled or emergency release
Position may require ICS compliance activities as applicable
Responsibilities:
- System Support and Management - Responsible as the primary business support and subject matter expert for Case360 technology. Regular monitoring of the Origination Systems central mailbox for questions/issues, support and training needs, and provide timely responses. Conduct production incident management process, including but not limited to identification, root cause analysis, resolution and tracking. Perform business rule annual review to ensure appropriate logic for current legal and discounting review needs, ensure most accurate and actionable prompts, well as identify and coordinate any strategic changes to promote digitalization. (20%)
- Domain and Prioritization- Lead project management activities such as conducting preliminary research, requirements gathering, process documentation/design, and determining a conceptual design. Gather feedback on efficiency, usability, and customer experience. Plan for project and enhancement requests. Collect, document, prioritize & maintain detailed backlog in Jira of Business & IT enhancements/features &/or fixes as a result of the feedback from key stakeholders (Business, Interfacing systems - business and IT teams through regular production support). Active participation in Contract Origination Domain.
Enhancements/Fixes/Releases - Lead the design, development, deployment, and maintenance for functionality within the Case360. Develop strategy, manage & coordinate monthly and ad-hoc release testing activities including review of business requirements, development & Documentation of test cases in Jira, Prioritization of changes and their timing for development/implementation, Perform all user acceptance testing (UAT) and post-production validation for all system changes as well as the review and reporting of test results to key stakeholder groups. Approve all monthly or emergency releases. (30%)
- Subject Matter Expert- Participate as SME in the development of corporate initiatives as they relate to system data, functionality and end-user experience. Conduct demos for Operations, interface teams, project teams. Build deals to test for business opportunities raised in a project discussion. Develop presentations to communicate changes/proposals to management. (20%)
- Liaison- Act as the liaison to internal partners such as ITM, Business Center, etc. for all functionality and initiatives supported within the Case360. Also, as assigned, represent all of the Origination Systems on a project. (10%)
- Compliance - Provide support for various audits, including but not limited to ICS / ICoM, State, Corporate, KPMG, A22, etc. (5%)
- Vendor Management - Manage vendors that interface with Case360: Deal Exchange - eContracting; DealerTrack Digital Services - DDS - paper contracts. Provide requirements to vendors, communicate with vendors about oversight and monitoring, approve vendor changes, and ensure vendor prompt attention to any questions or issues. Work closely with vendors to drive forward changes in the timeliness needed by MBFS. Perform annual reviews of vendors to ensure compliance including records retention, compliance with SOWs, and invoice appropriateness. Facilitate monthly oversight meetings with vendors. (15%)
- Provide after-hours support as needed. Most production releases occur on a Sunday and on-line presence and validation support required. In the case of an urgent production issue that occurs after-hours, support will be needed. Ensure support available during stakeholders' working hours which may include evenings and weekends. Participate in rotation with others in on-call responsibility to publish dealer notices if any system affecting dealer/customer experience is intermittently or completely down.
Qualifikationen Qualifications:
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 5 years of overall work experience. Preferred experience includes:
- Business-General: 3 years
- Credit: 1 year
- Funding: 1 year
- Information Technology: 2 years
Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:
- Bachelor's degree preferred but not required, will consider candidate with High School Diploma with strong Business Center Background.
Additional Knowledge:
- Demonstrated proficiency with consumer discounting process.
- In depth understanding of eValidate system and functionality.
- In depth understanding of consumer lending regulations
Skills:
- Analytical skills:
- Ability to collect data and establish facts and identify trends and variances.
- Facilitation skills
- IT skills
- PC skills
- Corporate Mainframe
- Microsoft Office
- Presentation skills
- Problem Solving skills
- Project Management skills
- Team member
- Project leader
Additional Skills:
- Technical Knowledge/Skills:
*Parameter changes, fee changes, work closely with document mgmt. and legal for contract/other changes (1+)
*Project Management and Implementation (2+)
*Experience in testing applications (2+)
General Skills:
*Attention to detail (2+); *Communication skills (2+); *Teamwork and collaboration (2+); *Planning and organizing (2+) - Ability to explain technical system concepts to variety of audience members.
Recommended Prerequisites:
- Prior experience in Discounting or as a System/Product Owner is strongly encouraged. Other recommended prerequisites including understanding of automotive business specific to MBFS, being detail-oriented, and ability to analyze problems
Posting Statement
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements
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