Customer Service and Logistics CPFR Manager

Relocation Assistance Offered Within Country
# 97387 - Topeka, Kansas, United States

Job Summary:

The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for managing the CPFR analysts and our Key Customer relationships. The position focuses on efficiently aligning Hill’s end to end Supply Chain Network with our key account customers. The individual in this role will be responsible for driving our engagement with key account customer leadership and elevating Hill’s engagement and positioning with the key account by defining Hill’s CS&L accountability. This role will be responsible for and providing CS&L leadership to key accounts by applying CS&L industry best practices. This position directly reports into the NA CS&L Demand Manager, and will be coordinated with the Hill’s Key Account teams.

This individual will provide leadership in building strong relationships with the customer and our Customer Development Team. This individual will need to build strong customer relationships and collaborate and analyze demand plans with key account customers.

The Collaborative Planning, Forecast & Replenishment (CPFR) Manager is responsible for monitoring compliance charges and working with the key accounts and the CPFR analysts to manage and eliminate the chargebacks, supporting the CPFRs, O2I, and C2C to dispute the charges, and keep the compliance charges to a minimum.

This individual is responsible for building relationships with the customer on all levels and demonstrating those relationships to lead change in creating win-win opportunities. The individual will need to collaborate and analyze inventory, demand plan, and in-stock levels with customers as well as be proactive in communicating to the customer variations to plan. Proactive monitoring of inventory at fulfillment centers to be effective and meet customer goals.

The CS&L,CPFR Manager should have strong relationship and communication skills and be proficient in all aspects of the collaborative demand planning process to include SAP functional knowledge, BW, Inventory Replenishment, Forecasting with experience in Vendor Management Inventory relations with a customer a plus.

Principal duties and responsibilities:

• Develops and coordinates the key account’s engagement strategy at all levels of the organization focused on building key customer relationships
• Ensures alignment on the JBP process and works closely with CDO team to incorporate supply chain in the JBP meetings.
• Partners with Customer Development Teams to support customer plans and growth initiatives. Incorporating the international/global plans
• Develops and implements an evergreen three year strategic roadmap map for key accounts with the focus on continuous improvement.
• Leads CPRF team, ensuring appropriate training, information sharing, coaching, feedback, performance management and delegation to ensure the development of people and organization capabilities
• Leads and implements Collaborative Planning Forecasting and Replenishment (CPFR), Vendor Managed Inventory (VMI) and Customer Service best practices.
• Actively participates in Demand Planning both internally and with customers to ensure execution of the demand plan that delivers the programs at the lowest costs.
• Leads business execution of new programs and initiatives including but not limited to: promotional activities, new product launches, product flow planning and network changes / redesign.
• Leads cost to serve initiatives from the store shelf all the way back through the supply chain in finding opportunities to reduce costs.
• Works to drive sales through efficient planning/ forecasting and supply chain executions to ensure the right product is in the right place at the right time while aligning with the retail team.
• Supervises performance metrics (KPI’s) to understand service and efficiency trends, and finds opportunities for improvement.
• Facilitates best practices sharing between Colgate and Hill’s for all key accounts.

This is not an exhaustive list of duties or functions.

Basic Requirements:

• B.S. or B.A. in Business / Logistics or related technical field.
• 8 – 10 years of Customer Service/ Logistics/ Supply Chain experience with a solid understanding of operations.

Preferred Requirements:

• CPFR Experience.
• SAP Experience.
• Prior work experience in Customer Service, Logistics, Operations, Planning, Purchasing or Customer Development.

Expected Areas of Skills:

• Ability to drive collaboration and drive influential relationships at management levels.
• Strong customer relationship skills.
• Excellent written and verbal communication skills and interpersonal skills.
• Strong decision making skills and sound judgment to manage projects.
• Innovative and willingness to drive process improvement.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.