Program Aide, Subject Area

Job Profile:

Administrative Operations Specialist 1 Non-Exempt

Job Family:

Administrative Operations

Time Type:

Part time

Max Pay – Depends on experience:

$20.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

The Program Aide performs a variety of duties to assist in the coordination of the Academic Support Network’s (ASN) subject area tutoring center at the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to assist with supervision of the tutoring center at the designated campus, including hiring, training, and evaluating student employees. This position is primarily focused on assisting with the supervision of student staff and managing the day-to-day operations of the assigned center. This role is also responsible for assisting in the deployment of ASN’s Online Study Hub (OSH) academic support model. The Program Aide will work with assigned staff to provide support for the adoption of ASN’s OSH model. As a supervisor of student staff, the Program Aide will participate in Work+ training and mentor ASN’s student staff (also called working learners). This position will be under the direct supervision of the Subject Area Coordinator Sr. 

This position will primarily be responsible for working during the W. P. Carey Tutoring Center's open hours of operation, which are during the day, for example, 11 am to 5 pm M-Th; 11 am to 3 pm F. There are times when this position will need to shift their schedules in order to work in the evening and some weekends. Specific hours are based on program needs. This position is for 30 hours per week. 

Essential Duties:

• Assist with recruitment, hiring, selection, training, scheduling, and evaluation of student employees.

• Work in a shared supervision model to assist with the supervision and management of ASN’s Tutoring Centers 

  • Training new and current student staff

  • Creating and managing student staff schedules

  • Evaluating student staff performance and providing feedback 

  • Helping to resolve issues amongst student staff and/or users

  • Assisting with the scheduling and presentation of student employee training, meetings, and workshops

  • Support University College’s Work+ by engaging in all aspects of the designed program, including, but not limited to, mentorship, reflective practices, professional development, evaluation of working learners, and use of digital portfolios

• Help student staff develop materials for ASN’s OSH academic support model

• Ensure the success of ASN’s OSH academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to the ASU community

• Assist with marketing events to promote services

• Respond to faculty, staff, and student questions and concerns

• Assist with maintaining program data  

• Assist with creating, organizing, and maintaining administrative documents

• Assist with maintaining Google Sites, Canvas sites, and social media as needed

• Serve on various ASN Committees as needed

• Represent ASN at events 

• Respond to student questions and concerns

• Other duties as assigned

Desired Qualifications:

• Evidence of effective verbal and written communication skills.

• Experience as a tutor, writing tutor, SI Leader, desk aide, or prior experience working in a learning center

• Experience working for ASN preferred

• Supervisory experience

• Experience using technology such as Canvas, Zoom, Slack, TracCloud, A.I., Google Suite, Microsoft Office, and/or other web applications  

Working Environment:

• Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse, which requires standing for varying lengths of time and walking moderate distances to perform work. 

• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds. 

• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts. 

• Ability to clearly communicate verbally, read, write, see, and hear to perform essential functions.

• Some evenings and occasional weekends may be required based on the needs of the unit.

Department Statement:

Academic Support Network (ASN) is part of the suite of services offered by University College. ASN is one unit with one shared vision distributed across Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate students. Furthermore, ASN peer staff collaborate with students as well as faculty to develop shared learning experiences to enhance student success. ASN is committed to creating welcoming spaces for learners, providing ongoing professional development to professional and student staff, and engaging in a continual examination of our policies and practices. ASU is measured not by whom it excludes but by whom it includes, and ASN is committed to supporting the charter by helping all learners succeed.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19886.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.