Field Service Engineer

Job Title: Lead Field Service Engineer

Location: Granger, IN
Experience Level: Open to All Levels
Experience Required: 2+ Years
Education Level: Open to All Levels
Job Function: Engineering
Industry: Packaging and Containers
Total Positions: 2
Relocation Assistance: No
Visa Sponsorship Eligibility: No
Employment Type: Direct Hire
Compensation: $71,000 - $80,000

Job Summary:

We are seeking a Lead Field Service Engineer to provide technical support, troubleshooting, maintenance, and installation services for industrial packaging machinery. This role requires a hands-on approach, responding to customer inquiries and traveling to client locations (50-60% of the time) to perform on-site service and repairs. The ideal candidate will build strong customer relationships and have the opportunity to earn 1% commission on recommended and installed parts.

Key Responsibilities:

• Set up, fine-tune, and program packaging machinery, including VFFS & HFFS Baggers, Scales, Check-Weighing Systems, Metal Detection, X-Ray Detection, Print & Conveyor Systems.
• Conduct Factory Acceptance Tests (F.A.T.) to ensure machines meet operational standards.
• Respond promptly to customer service calls and maintenance requests.
• Perform maintenance repairs, system overhauls, and troubleshooting on existing equipment.
• Accurately log customer calls, service activities, and expenses related to service work.
• Process invoices and service documentation efficiently.
• Recommend additional services or parts to customers, with an opportunity to earn commission.

Travel Information:

• 50-60% travel to customer sites for on-site service.
• $50 per diem in cash for personal use during travel.
• Flights typically depart from South Bend for easy access.
• Flexible travel scheduling allowing for faster returns or additional comfort based on preference.
• Dedicated travel assistant available to manage bookings and make adjustments.
• Emphasis on minimizing weekend travel to support work-life balance.

Benefits & Perks:

Company truck provided for travel to customer sites.
Profit sharing 1% commission on recommended parts installed.
Comprehensive company benefits (details available upon request).

Required Qualifications:

Ability to travel 50-60% of the time for on-site service.
Experience in setting up, fine-tuning, and programming logic for industrial equipment.
Hands-on expertise in troubleshooting, maintenance, and repair of packaging machinery.
Strong ability to respond to customer service calls and resolve issues efficiently.

If you are a skilled Field Service Engineer with a passion for problem-solving and hands-on troubleshooting, we encourage you to apply!