Job Title: Assistant Operations Manager
Department: Operations
Location: Fairfield, Texas
Status: Full-Time, Exempt
Pay Class: Salary
Pay Rate: Based on Experience
Overtime Eligible: No
Work Schedule: Flexible
Supervisory Role: Yes
Reports To: Operations Manager
Relocation Assistance : No
Remote/Telework Eligible: No
Travel Required: No
About Us:Freestone is a luxury lake and golf club encompassing the largest privately owned lake in the United States. Set upon 5,000 acres of open water, rolling hills and Savannah Post Oaks, Freestone provides a generational retreat for family and friends halfway between Dallas and Houston.
The breathtaking property provides water-front golf at a championship level, trophy bass fishing, boating without public access, and all of the activities and amenities a family should expect from a world-class, private resort.
Fairfield, Texas provides the quintessential Lonestar State experience where everyone is family. Fairfield is vibrant, culturally diverse, and rooted in good old fashioned Central Texan tradition. We believe in hard work, good food, and a wide range of festivals. Our community is a short drive to College Station-Texas A&M University, Dallas and Houston.
Fairfield Community Guide: .
Position Summary:The Assistant Operations Manager supports the oversight of the
Member Services and
Housekeeping departments at Freestone. A significant portion of this role focuses on
cottage bookings, arrival/departure management, and ensuring execution of housekeeping services.
This position frequently interacts with members and collaborates across departments. As the Member Services team represents the
first impression of Freestone Lake and Golf Club, the Assistant Operations Manager is responsible for
instilling high standards of service and working directly with the Operations Manager to ensure operational success.
Key qualities for this role include exceptional interpersonal skills, professionalism, strong oral and written communication, sound judgment, problem-solving abilities, and a thorough knowledge of club amenities and services. The role also provides operational oversight and advises the Operations Manager on member services, housekeeping, quality assurance, and broader operational needs. Flexibility to assist across other departments is required to ensure seamless operations.
Qualifications:- 1+ year experience in high-end resorts, private golf clubs, or similar environments.
- 1+ year experience providing concierge-style customer service in-person, by phone, and via digital correspondence.
- Strong oral and written communication skills.
- Understanding of protocol and decorum in a luxury resort environment.
- Ability to work independently and collaboratively as part of a team.
- Strong organizational skills and follow-through on tasks.
- Outgoing, charismatic, and positive attitude.
Physical Demands:- Ability to work all shifts, including days, nights, weekends, and holidays.
- Walking, standing, sitting, with light lifting up to 25 lbs.
- Work in both indoor and outdoor environments.
Key Responsibilities:Member Services & Guest Experience:- Promote and uphold the Freestone brand and values.
- Provide a safe environment for members; monitor residences and vehicles, report unusual activity, and communicate construction updates.
- Deliver exceptional member experiences daily, including personalized greetings, small talk, and assisting with requests.
- Educate members on amenities, costs, and sign-up procedures.
- Build rapport with members, learning family details, home build information, and preferences.
Operations & Systems:- Manage Cobalt reservation system for member cottages; train and onboard the Member Services team.
- Conduct member onboarding in Cobalt, including adding family profiles, hobbies, accommodations, and ensuring greeting calls.
- Assist and train the Member Services team on tasks such as posting charges, mass emails, and new member sign-ups.
- Collaborate with other departments, including membership/billing, food & dining, cart attendants, party planning, and training facilities.
Leadership & Collaboration:- Communicate frequently with the Operations Manager regarding service standards, feedback, forecasting, and operational improvement.
- Assist in overseeing key functions for members and club operations, advising on housekeeping, quality assurance, and overall operational needs.
- Provide support across departments as needed to ensure seamless daily operations.
Benefits Summary:
Our Total Rewards aims to provide a holistic view of the comprehensive rewards and opportunities you receive as part of our commitment to your growth and success. In your role, your valuable contributions drive innovation and create meaningful impact, and our benefits reflects how we invest in your professional development, work-life balance, and overall wellbeing. Our goal is to support you along with your long-term career journey.
Financial Rewards and Monetary Benefits
- Base Salary: A competitive base salary aligned with industry standards and level of experience.
- Medical, Dental, and Vision Insurance: We offer full-time employees the option to enroll in premium health coverage plans including dental and vision care through Sana. These plans can extend to eligible spouses and dependents.
- Paid Time Off