Training Operations Supervisor - Moses Lake, WA (Columbia Basin Facility)

Summary

Lead and oversee the daily operations of our global operations employee training programs within their region. In this role, your primary responsibility will be to enhance employee performance by managing and implementing our standardized on-the-job training programs. You will work with the operations departments helping to support creation of training materials as needed. This position will also utilize and implement our leadership programs and run the train the trainer program for the operations sites they support. This position conducts on-site training, facilitates group training programs, and works with the Global Operations Training team to coordinate training and utilization of outside vendors when needed. This individual will evaluate the effectiveness of programs by maintaining KPI’s based on records of training activities and track employee progress in our learning management system.

Key Responsibilities

• Supervise and mentor training specialists and training coordinators within their region
• Coordination of site training matrix according to global operations training framework, to ensure location/role accuracy.
• Coordination/Scheduling of internal and external training in conjunction with relevant manager and workforce planner
• Ensure Learning Management System (LMS) is updated
• Coordination of On-The-Job training (OTJ) in conjunction with relevant manager and workforce planner
• Support and Monitor OTJ process, including all steps are followed and sign off sheets/feedback forms are received
• Monitor and provide insights into ‘training hours worked’
• Facilitate Train the Trainer
• Works with, manages, and facilitates the use of outside vendors when outsourcing of training is necessary.
• Coaching and supporting leaders in understanding the training program and their role in it.
• Coordinate, monitor and provide updates on the location training budget
• Monitor and provide updates on training KPI’s

Typical Education

Bachelor’s degree with degree emphasis in Operations Management, Learning and Development, HR, or a similar field

• • Preference:
    • Knowledge of online training methods and best HR practices
    • Proficiency in learning management systems
    • Excellent organizational and project management skills

Relevant Experience

5+ years of Training & Development Experience

Other Information

Additional Responsiblites: 

• Oversee and help coordinate scheduling of our Front-Line Leader and Future Leader programs and training sessions
• Supports and assists in coordination of our new hire orientation utilizing standardized materials, facilitating orientations when HR is unavailable, and ensuring all paperwork and required training is completed.
• Oversee and help coordinate scheduling of our Front-Line Leader and Future Leader programs and training sessions
• Coordination of any Apprentice Programs
• Support for audits
• Support and monitor Standard Work
• Collaborate with the Global Operations Training team to develop and implement employee training programs
• Lead and manage projects around global operations training initiatives
• Lead training pillar meetings