ShipHero

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada. We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow. To make that vision a reality, we're hiring a Customer Success Manager , to oversee a mixed base of accounts. Your job is to provide customer satisfaction through knowledge of the ShipHero application, industry trends, best practices, and understanding of customer needs. You are expected to maximize the strength of the customer relationship by building rapport with all levels of the customer organization (stakeholders, decision-makers, and end-users) - taking advantage of sales and networking opportunities, managing...