North Cumbria Integrated Care NHS Foundation Trust
USA
Job overview
Patient Care Advisor Band 3 - 30.00 hours per week - Permanent
An opportunity has arisen for a suitable candidate to join our Contact Centre Team
We are looking for a compassionate, organised, and customer‑focused individual to join our busy Contact Centre. As a Patient Care Advisor , you will play a vital role in supporting patients and clinical teams across a range of NHS services, including Dermatology, Urology, Gynaecology, Cardiology, Rheumatology and other outpatient specialties.
This is a key front‑line position where you will help ensure patients receive clear information, timely appointments, and a positive experience of our services.
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Communicating with patients on multiple pathways
Ensure patients are appointed timely and effectively
Ensuring all recorded activity is accurate in regard to constitutional targets
To call and agree appointments with patients whilst maintaining confidentiality and being, at all times,...