Cross Border Talents
USA
Position: German Technical Support
We're looking for German Technical Support to join the top-tier Tech company in Bulgaria
As a German Technical Support Representative , you will be responsible for providing exceptional technical support to our German-speaking clients. Your main duties will include answering technical inquiries, troubleshooting issues, and providing detailed product information.
Key Responsibilities: - Respond to customer inquiries in a timely and professional manner via phone, email, and chat - Resolve customer complaints and issues to ensure a positive customer experience - Provide accurate and detailed product information to customers - Maintain customer records and update information as needed - Collaborate with other team members to ensure excellent customer service delivery - Identify and escalate any potential issues or trends to the appropriate department - Continuously improve product knowledge and customer...