Grow-Talent.com

Grow-Talent.com on behalf of our client, is seeking to onboard a German and English-speaking Advisor to join their teams in Budapest. Position: Advisor (German and English) Location: Budapest, Hungary Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond promptly and effectively to all customer inquiries within established timelines Build and maintain comprehensive technical knowledge of the client's products and services Manage and log calls in designated systems Troubleshoot technical issues and guide customers through usability questions Address pre-sale inquiries regarding products and technology Deliver outstanding customer service, identifying sales leads, and fostering customer loyalty Identify when a complex problem or inquiry needs to be escalated Document essential information for review and resolution by the second line of support Meet targets related to call handling quality and established KPIs...

Grow-Talent.com on behalf of our client, is seeking to onboard a Hebrew and English-speaking Advisor to join their teams in Budapest. Position: Advisor (Hebrew and English) Location: Budapest, Hungary Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond promptly and effectively to all customer inquiries within established timelines Build and maintain comprehensive technical knowledge of the client's products and services Manage incoming correspondence as requested Accurately record all calls in accordance with procedures Maintain administrative forms updated and organized Identify when a complex problem or inquiry needs to be escalated REQUIREMENTS: Native / fluent in Hebrew both verbal and written. C1 Level of English Friendly and positive team player Service-oriented and great interpersonal skills Strong communication and problem-solving skills Flexible and able to make quick decisions in a...