OpenAI
New York, NY, USA
About the Team OpenAI's User Operations organization is building the data and intelligence layer behind AI-assisted operations - the systems that decide when automation should help users, when humans should step in, and how both improve over time. Our flagship platform is transforming customer support into a model for "agent-first" operations across OpenAI. About the Role As a Data Scientist on User Operations, you'll design the models, metrics, and experimentation frameworks that power OpenAI's human-AI collaboration loop. You'll build systems that measure quality, optimize automation, and turn operational data into insights that improve product and user experience at scale. You'll partner closely with Support Automation Engineering, Product, and Data Engineering to ensure our data systems are production-grade, trusted, and impactful. This role is based in San Francisco or New York City. We use a hybrid work model of three days in the office per week and offer relocation...