Amentum
Colorado Springs, CO
Position Title: Service Desk Administrator Internship ***this internship is expected to last for 6 months*** Location: Schriever Space Force Base, Colorado Springs, CO Relocation Assistance: None available at this time Remote/Telework: NO - Not available for this position Clearance Type: DoW Secret Shift: Day shift Travel Required: Up to 10% of the time Description of Duties: The Service Desk Administrator Internship supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a 6-month long internship that consists of: • Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues. • Create, assign, and track service request tickets to ensure timely resolution. • Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members. • Be accountable for the...