OpenAI
San Francisco, CA, USA
About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI's breakneck shipping cadence and growth-and the expectation that it will only accelerate-transforming our rich support data into real-time insights and scalable, self-serve analytics is critical to sustaining exceptional customer experiences on the path to AGI. About the Role We're seeking a User Operations Data Analyst who will dig deep into user-support data-surfacing trends, volumes, and friction...