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Director of Sales Operations

  • Hanger, Inc.
  • United States
  • Jun 24, 2024
Executive Sales

Job Description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Director of Sales Operations is responsible for leading a team of sales professionals who are tasked to drive revenue and profitability for Hanger Clinic. Partnering with zone and regional leadership, this role will ensure that Hanger resources are accurately forecasting business and market needs, formulating and implementing sales strategies and achieving sales targets. Collaboration and people leadership are key attributes required for success in this role.

Your Impact

  • Strategic planning, sales growth and problem resolution. Builds, develops and manages sales team capable of carrying out needed sales and service initiatives.
  • Partner with management team to ensure the best possible service and effective communications to Hanger Clinic patients and referral sources.
  • Work with the sales team to develop annual sales plan in support of organizational strategy and objectives.
  • Ensure communications are coordinated, support sales plan objectives and meet organizational expenditure requirements in conjunction with VP Sales, Marketing and Operations.
  • Lead our regional sales leadership in the development of our sales strategy and holding teams accountable to achieving results
  • Accountable for results of the Business Development Managers (BDM's)
  • Conduct territory business reviews and performance reviews of direct staff
  • Lead calibration exercises
  • Manage spending within approved budgets
  • Report activities, strategies and regular updates to VP Sales

Minimum Qualifications

  • Bachelor's Degree
  • 10+ years of experience developing and executing growth plans and managing people
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

  • Collaborate with zone and regional leadership around development and execution of growth plans
  • Be accountable to the organizational growth plans. Use of RSM and BDM assets should propel growth to increase our overall company performance.
  • Strategize opportunities outside of current coverage of BDM's and determine where expansion of team or other investment can contribute to growth
  • Ensure accountability is occurring where RSM and BDM's are not contributing to ensure we develop and implement plans to address
  • Align with VP of Sales (VP) to ensure VP is able to properly represent activities, successes and failures of team to senior leadership
  • Show leadership by demonstrating ability to lead people and get results through others.
  • Assist sales team with account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained.
  • Strategize with leadership team for contract opportunities and proposals to grow business.
  • Travel with regional sales managers, represent the sales team in development of marketing strategies, and attend trade shows/medical conferences as needed.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.