Cross Border Talents
Remote
Are you passionate about travel and helping customers find solutions? Join us as a Travel Customer Support Agent and assist travelers with their inquiries, ensuring they have an excellent experience—all from the comfort of your home!
About the Role:
As a Travel Customer Support Agent , you’ll be the first point of contact for customers seeking assistance with bookings, travel-related questions, or troubleshooting. Your ability to provide clear communication and effective problem-solving will ensure a seamless travel experience for our clients.
Key Responsibilities:
Address and document customer inquiries and issues received through toll-free phone lines. Accurately log consumer questions, feedback, and inquiries into the customer service system. Handle client complaints according to the company’s complaint escalation procedures, ensuring they are properly logged. Ensure all support calls and emails are resolved within the agreed service levels and...